DELIVERY, RETURN & REFUND POLICY
In Vista Clinic the Delivery service is free for all orders. After confirming the payment of the purchase of the products, Vista Clinic will process your order. Products are generally processed within 24 or 48 hours, depending on availability of products. Specialised products may take longer to procure before delivery.
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. For legal reasons skin products must be entirely unopened with original packaging intact.
*Applicable only for cases in which product(s) are expired and/or damaged.
Once we receive the returned product(s), we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days, depending on your card issuer’s policies. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Payment and Billing
Phone: We can process your payments over the phone by debit &credit cards.
Card Security Polices: We never store any of your personal card data. We’re fully SumUP compliant.
We reserve the right to refund and cancel any order in the event of any errors during purchasing process that may result in pricing errors.
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), the company responsible for your personal data is (“Vista Clinic” or “us”).
Vista Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
What kind of information do we collect?
In order to provide the best possible service to you, we need to process certain information about you. We only ask for details that will genuinely help us to help you.
If you are new to Vista Clinic, upon visiting our website and completing a consultation request form, we collect initial contact information, this includes:
- Your email address and preferred telephone number
- Your treatment interests and clinic preferences
- Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
- Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
If you are already a client of Vista Clinic, had treatments with us or been to see us for a consultation, we may collect further information from you if you complete a medical questionnaire, a form on the website requesting an appointment, completing feedback or entering a competition:
- Your name, address, gender, age, date of birth, skin type and hair colour
- How you heard about us, emergency contact details
- Your email address, mobile number, landline number or work number
- Your treatment interests, why you chose to have a treatment
- Medical information including and not exhaustive; pregnancy, medical history, current medication or previous treatments you have received Photographs of the area you are having treated
- information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication); and any other personal information that you choose to send to us
- The dates, times and frequency with which you access our services; and
- CCTV footage if you attend our premises.
*Please note that the above list of categories of personal data we may collect is not exhaustive.
If you are purchasing a product from our online shop, we will collect the following data to ensure the safe, anti-fraudulent processing of your purchase
- Your name, delivery address and postcode
- Your email address, mobile number, landline number or work number
We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, your browser type, the location you view our website from, the language you choose to view it in and the times that our website is most popular.
Collection and Use of your Personal Information
Vista Clinic collects and uses your personal information, medical details where relevant and other information pertaining to your consultation to perform services / treatments which you have requested. Personal data will generally consist of your name, contact details and other information related to your consultation. Vista Clinic will confirm your consent for us to hold your personal information before it is stored and processed. The personal data will be requested, stored, processed, used and disclosed by Vista Clinic to:
- To assess suitability of treatments / services
- To conduct your treatment efficiently
- To ensure the highest levels of safety
- To maintain the highest level of customer service
- Where we have a bona fide requirement by law to disclose it to third parties in relation to the detection of crime, the collection of taxes or duties, in order to comply with any applicable law and court orders
- To ensure adequate resolutions and continuity for the client on any issues which may arise
- Technological advancements and potential future treatments / services (this may be applicable for clients which may have been previously unsuitable for some of the treatments and services)
- To conduct essential correspondence
- Promote relevant offers on our services and treatments for marketing purposes
This list is not exhaustive and we may seek to process, use or disclose your information for any other purpose which has not been listed above always with your explicit consent.
How long do we keep your personal data for?
How long we retain personal data depends on if the client has entered into a contract, the type of procedure contracted for and the level of recent substantial contact with or from the client.
When we refer to “substantial contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our online services. We will also consider it substantial contact if you communicate with us about a procedure, either by verbal or written communication or click through from any of our marketing communications. Your receipt, opening or reading of an email or other digital message from us will not count as substantial contact – this will only occur in cases where you click-through or reply directly.
- Attended Procedures or Goods Purchased
Personal client and medical data will be held in our clinics for 8 years after last treatment.
- Attended Consultation Only
In the event of a client having only attended for a consultation(s) in relation to the services we provide we will delete your personal data from our systems if the last consultation date is over 2 years old and we have not had substantial contact with you for a period of one year.
- Expression of Interest Only
In the event of a client having only expressed an interest in our services and not attended any appointments in relation to the services we provide we will delete your personal data from our systems if the last substantial contact with is not within a period of one year.
We will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation). After this period, it is likely your data will no longer be relevant for the purposes for which it was collected.
How can you access, amend or withdraw the personal data that we store?
The main objectives is to protect and clarify the rights of EU citizens and individuals in the EU with regards to data privacy.
This means that you retain various rights in respect of your data, even once you have given it to us. As detailed below.
To get in touch about these rights, please contact us. We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled).
*Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to Object:
- If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
- This right enables you to object to us processing your personal data where we do so for one of the following four reasons: (i) our legitimate interests; (ii) to enable us to perform a task in the public interest or exercise official authority; (iii) to send you direct marketing materials; and (iv) for research or statistical purposes.
- The “legitimate interests” and “direct marketing” categories above are the ones most likely to apply to our Website Users and Clients. If your objection relates to us processing your personal data because we deem it necessary for your legitimate interests, we must act on your objection by ceasing the activity in question unless:
- We can show that we have compelling legitimate grounds for processing which overrides your interests; or
- We are processing your data for the establishment, exercise or defense of a legal claim.
- If your objection relates to direct marketing, we must act on your objection by ceasing this activity.
Right to Withdraw Consent:
Where we have obtained your consent to process your personal data for certain activities (for example, for the provision of a procedure), or consent to market to you, you may withdraw your consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.
Data Access Requests:
You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.
Right To Remove:
In certain situations, (for example, where we have processed your data unlawfully), you have the right to request us to “remove” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Normally, the information must meet one of the following criteria:
- the data is no longer necessary for the purpose for which we originally collected and/or processed them;
- where previously given, you have withdrawn your consent to us processing your data, and there is no other valid reason for us to continue processing;
- the data has been processed unlawfully.
- it is necessary for the data to be deleted in order for us to comply with our legal obligations as a data controller; or
- if we process the data because we believe it necessary to do so for our legitimate interests, you object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for one of the following reasons:
- to exercise the right of freedom of expression and information;
- to comply with legal obligations or for the performance of a public interest task or exercise of official authority;
- for public health reasons in the public interest;
- for archival, research or statistical purposes; or
- to exercise or defend a legal claim.
When complying with a valid request for the removal of data we will take all reasonably practicable steps to delete the relevant data. If we have shared your personal data with third parties, we will notify them about the request for the removal of data unless this is impossible or involves disproportionate effort.
Right to Restrict Processing:
You have the right to request that we restrict our processing of your personal data in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either: (i) one of the circumstances listed below is resolved; (ii) you consent; or (iii) further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest.
The circumstances in which you are entitled to request that we restrict the processing of your personal data are:
- where you dispute the accuracy of the personal data that we are processing about you. In this case, our processing of your personal data will be restricted for the period during which the accuracy of the data is verified;
- where you object to our processing of your personal data for our legitimate interests. Here, you can request that the data be restricted while we verify our grounds for processing your personal data;
- where our processing of your data is unlawful, but you would prefer us to restrict our processing of it rather than erasing it; and
- where we have no further need to process your personal data but you require the data to establish, exercise, or defend legal claims.
If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
Right to Rectification:
You also have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
What are cookies and how do we use them?
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings.
Most web browsers will accept cookies but if you would rather we didn’t collect data in this way you can choose to accept all or some, or reject cookies in your browser’s privacy settings. However, rejecting all cookies means that you may not be able to take full advantage of all our website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when applying for a job, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Who can access your data?
The information that you have provided to us may be made available to personnel working in Vista Clinic and the third parties (that manage our systems). Your personal data is wholly stored and processed within the European Economic Area.
Existing Data and Information with Vista Clinic
We will use our best endeavours to guarantee that all Personal Data that you have submitted to us is maintained and up to date. However, it is your responsibility to inform us of any changes to your Personal Data (and medical if applicable) to ensure that it is up to date.
Where we currently hold personal information about you, you may at any time request that we modify, update, erase or provide a copy of this information to you. All such deletions and date updates should be sent to email@example.com from the email address of record and these will be actioned within thirty days upon receipt of all relevant details and you will receive confirmation that this has been completed. We may only refuse your request where we are legally obliged to do so. Where your request has been refused we will provide you with reasons for this refusal. We will then hold such data for only if it is necessarily required by law.
Security of Your Information
We are committed to the protection of Personal Information submitted to us. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, off-line database storage and managerial procedures to safeguard and secure the information we collect online. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. While Vista Clinic takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet. Vista Clinic accepts no liability should this occur.
If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, or you have a complaint about we have handled your personal information please contact us via firstname.lastname@example.org or contact us on +353876330949
Please note we will only use your information in accordance with this Policy, or where we are required or authorised by law to disclose your information to others, or have your permission to do so.
Sensitive Information. Because email communications are not always secure, please do not include credit card or other sensitive Data (such as racial or ethnic origin, political opinions, religion, health, or the like) in your emails to us.